‘The Most Important Data Privacy Regulation in 20 Years’ Making Sure Retailers & Telco Systems are GDPR Compliant
The month of May is upon us, and with it comes the much-anticipated GDPR deadline. For retailers and telcos, GDPR is much more than a data cleanse or a one-off frustrating inconvenience, it’s an opportunity to renegotiate the terms of engagement between people, their data, and your company, whilst also throwing light on the systems you have in place to ensure you remain GDPR compliant both now and in the future.
Breaking it down and spreading it out – why Microservice Architecture Matters for Retailers, Telco and Brands
if you’re unable to (or not hell bent on) delivering high-quality software with blistering speed, efficiency and an uninterrupted service, the time to panic was yesterday.
The fact that businesses have a continual and pressing need to deploy rapid, frequent changes is hardly a radical or revolutionary idea, yet whilst developers continue to place an importance on simplifying and breaking down code, many at the top are failing to edify themselves about the real, tangible business benefits of moving from an age old monolith to a smarter, more resilient microservices model.
From the Pavement to the Purchase; How Retail Technology is Defining the Shopping Experience of the Future
The retail world is changing every day. The rise of customer facing technology and digital developments in-store has transformed the aisles and checkouts of our favourite stores whilst the ‘browse and buy’ culture of the internet continues to disrupt purchase patterns. The retail environment is in a state of constant flux and it doesn’t seem […]
Infographic: What does the contact centre industry look like in 2016?
The contact centre is (we believe) an often under-appreciated part of a businesses omni channel strategy. We run the risk of becoming so busy looking at the ‘sexier’ channels of social and mobile that we forget just how important contact centres are in the customer journey. Not only that, the contact centre industry is vast, […]
Love on the Line. How Telco Should Focus on Relationships to Change the Game
The Telco industry has been connecting people from day one. But the advent of technology, the shift in consumer behaviour and the ever-changing rules of engagement are all causing challenges never seen before in Telco. At Conversity, we’re big believers that the solutions to these challenges lie in forging authentic and well-founded relationships across every […]
Conversity Launch NEW ROI Calculator; helping provide a business case for guided selling technology
Leading research company Forrester identified that one of the main barriers to investment and reason for a slower adoption rate in new CX technology is that it has, to date, had very little modern ROI visibility. Conversity has launched a new ROI calculator to directly tackle this issue and deliver those responsible for presenting a […]
Buyers and Brands Together; How Connectivity and Collaboration will Form the Store of the Future
In recent blog posts, we’ve looked at how digital disruption is impacting the way both retailers sell and customers shop in bricks n’ mortar retail stores. It’s disruption driven by technology. Specifically, how devices have changed the browsing and buying behaviour of audiences as well as how brands can better serve customers thanks to increased connectivity and data.
Today we’re going to look at two key areas of future retailing; connectivity and collaboration.
Show and Tell; Showrooming is both a Threat & Opportunity for Retailers
In a recent blog we reported on the top five digital disruptions that physical bricks and mortar stores face in the modern retail world. Number one was showrooming – the practice of browsing and comparing prices online whilst perusing the shelves of a store – and, as we warned then, it is happening in your […]
The Smart Shopper – How Retail must React to Digital Disruption
“There will be a fusion of physical and digital worlds where at some point in future consumers will intuitively shop without perceiving the difference in a world of superposed channels. IBM Retail, 2015 Although the above statement is under 12 months old, there is already a case to suggest that “there will be…” should be […]