RIPPL™ from Conversity

RIPPL is the leading intelligent guided selling platform proven to increase employee engagement, sales conversion and customer satisfaction. Built by guided-selling experts, it simplifies complex purchase on any channel or across the omni channel. It’s modular, easy to integrate, and delivered as a service, so it will grow and adapt as your needs evolve with no capex or technology refresh to worry about.

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Show me how Conversity can…

Help Operations do more with less

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Help Sales smash their targets

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Put IT ahead of the business

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Deliver award winning customer experience

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Choose your sector

Conversity is here to help Retail, Telco & Consumer Brand Companies who supply complex products and services and who need to drive best practice digitised customer sales journeys across a single or multiple channels.

Improve customer profitability

Ride the wave of change in Retail

Connect with consumers and win big


RIPPL is the Intelligent guided selling platform that boosts operational efficiency, increases sales and improves customer experience.

Sophisticated algorithms personalise and simplify complex purchase journeys for customers — whether they engage with you online, in-store or over the phone. RIPPL makes it easy for you to provide personalised service to your customers, on any or all of your sales channels, at scale, upskilling your staff and empowering customers to make informed choices.

We designed RIPPL to be fast to deploy, fully configurable and to work smoothly with your existing IT systems, so you can optimise your customer journey without increasing the burden on your IT department. RIPPL makes it easy to create the omni-channel experience that keeps customers coming back for more.

Why choose us?

With the RIPPL platform, businesses are offered an innovative and proven solution that delivers immediate results across a number of KPIs, including increased conversions, average transactions values, cross-sell, and NPS scores.

Created by industry experts, RIPPL is delivered as a cloud-based service and is designed to work with existing IT infrastructures. There’s no need to replace legacy systems. With professional services to help with data enhancement, RIPPL is proven, quick to deploy and offers a fast time to market across the omnichannel.

Leading analysts recommend business leaders put IGS on their roadmap, and with the RIPPL platform, businesses are offered an innovative and proven solution that delivers immediate results. With RIPPL you also get access to continued innovation such as AI and voice for guided selling.

About Conversity

Conversity has over 10 years’ experience in guided selling. That expertise has been used to continually improve RIPPL and make it a best-of-breed solution for retail, telecommunications and consumer brands looking to increase customer conversion and satisfaction across all their sales channels.

We have a track record of supporting large Enterprise customers.  Professional services are delivered by our in-house team of experts.  We provide collaborative consultancy that covers customer journey design, full project management; including data integration, data enhancements, and continuous improvement to test and refine customer journeys.

Only RIPPL has 10 years of customer journey experience built in, is highly configurable to respond quickly to business change, offers a fast time to market with proven customer KPI improvement and ROI.

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