Conversity’s guided selling platform offers unique capabilities for telecoms operators to generate customer value and drive adoption of services, from multi-play through to 5G and beyond.
An Intelligent Guided sales solution allows us to interact naturally with our customers and reassure them on their purchasing journey that we appreciate how individual their requirements are.
The Phone Co-op Business to Business team are now able to personalise their response and solutions when responding to business connectivity requests. The customised lead capture solution was easily integrated and matches our brand guidelines, delivering a seamless client experience and genuine enquiries for sales purposes.
The IGS enabled sales process unlocks new levels of customer insight and data that can be used to facilitate cross-sell and upsell journeys whilst securing a step-change in customer engagement and loyalty.
Intelligent Guided Selling has been transformational; we have seen a huge increase in customer engagement online helping develop the customer relationship that is critical to our business.
Conversity understand our target customers, our ethics and our strategy for growth. Their guided selling platform will enable The Phone Co-op to develop better conversion journeys which drive sales and customer satisfaction hand in hand.
Empower confident buy decisions
We help customers navigate a journey that’s just for them. Streamlining their experience with needs-based recommendations. The result? Our platform, together with our consultancy, drives conversion rates, average order value, and customer loyalty.
This is our platform; the smart, interactive, guided selling system
Driving KPIs
Dynamic journeys, delivering personalised solutions to drive traffic, conversion, order values, cross-sell and upsell.
Data enhancements
Integrating crucial data to the purchase journey, enrichment, optimisation, collection and analysis.
Improved NPS scores
Getting customers to the right decision faster breeds satisfaction. We have a proven track record in boosting NPS scores.
Customisable
We can work collaboratively so your IGS is a seamless part of your brand, tailored to what your customers expect.
Intelligence
Our algorithm is smarter; it combines personalisation with real-time relevance. Customers convert more based on historical behaviour.
Insights
Marketers need transparency with data that’s meaningful. Our platform lets them analyse trends and see what’s worked.
Helping businesses across industries to maximise potential
We are customer experience specialists – and our focus is on delivering measurable business results based on the journeys we navigate, whatever the sector.
Telco
In a crowded industry, Intelligent Guided Selling simplifies an often over-complex offering and experience
How we can helpRetail
Stay ahead of evolving customer expectation and drive up conversion while delivering an exceptional experience
How we can helpBrands
Protect and promote your brand’s image and consistency of message across third party sites and touch points
How we can help
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In an ever-evolving landscape, standing still isn’t an option. Our aims here are clear: to offer industry insight and education, to help you discover what’ll impact your conversion rate, average order value – and transform your business results.
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Our team are experts in guided selling – with 10 years of combining leading-edge tech expertise with the changing needs of customers to drive customer satisfaction and conversion.
