Sales order leakage is a common complaint within the telecommunications industry.
Conversity works closely with numerous international telecoms companies and has created a white paper that seeks to highlight the major pain points in a typical telecommunications consumer environment, combining an analysis of insights and trends from operators and looking at how to plug the revenue losses from sales order leakage and considerations to ensure maximum customer experience & loyalty and revenue performance in the future.
Sales order leakage concerns the loss of customer orders and revenue as a result of high error rates for order-taking and fulfilment, billing process inefficiencies and inaccuracies, high costs of dispute resolutions, inefficient collection processes, and sub-optimal customer sales journeys.
What’s inside the white paper?
» Sales order leakage – the damage to telecoms bottom line
» Reasons for sales order leakage
» How can telecoms plug the sales order leakage gap?
» Meeting customer expectations