Consistently great customer connections across every channel

Discover the Rippl™ Effect
 

Improve customer acquisition, retention and Net Promoter Score

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Home/Why Conversity

Why Conversity?

Conversity take pride in enabling our customers to increase sales productivity and create consumer advocates by engaging the new Empowered Consumer.

Call centre

Drive responses across the entire team that make best practice a new and higher standard of customer service excellence.

Online

Don’t expect your customers to work it all out for themselves – offer easy journey paths and ensure customer satisfaction every time.

In-store

Enable your store associates to share the customer journey; building trust and creating a firm foundation for lasting customer loyalty.

Show your customers precisely how you out-perform the competition

Discover the Rippl™ effect now

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Exceeding every customer’s needs at every point of contact

Consistent quality conversations

Company Overview

Harnessing the experience gained over 10 years working with market leading clients such as Vodafone, EE and Centrica, Conversity’s current offerings are helping businesses deal with the challenges they face in serving today’s educated and informed consumer.

Rippl™ is our omnichannel solution for streamlining your online, in-store, and call centre sales and service teams. Rippl™ facilitates consistent, best-practice sales and service methods that enable your acquisition and retention teams to focus on individual customer needs and provide an advisory-style engagement experience that exceeds their expectations.

Our approach simplifies and improves the customer service experience and delivers increased ROI through:

  • Improved customer acquisition rates – net increase in conversion of up to 15%
  • Improved customer retention rates – increases of up to 33%
  • Enhanced – NPS scores
  • Relevant – cross-sell and upsell recommendations

Rippl’s proven guided selling and service capabilities empower your sales teams to exceed targets, increase customer satisfaction and improve customer loyalty.

Discover the Rippl™ effect now

Our experience – your competitive advantage

We have extensive and specialist experience in telecommunications, retail and insurance. We help our customers in these sectors to drive conversations and inspire advocacy. Our SaaS applications enable your customer-facing employees to guide consumers through a simple and effective sales process – a scripted and easy-to-use customer journey approach customised to your business rules.

Sales associates and call centre agents using Rippl™ can provide a personalised deal based on individual customer needs, enhancing the brand experience.

Request a demo

We help businesses create advocates through great engagements.

Proven increased conversion and retention rates of up to 15%.

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