Smarter Shopping and Perfecting Personalisation

Find out how consumers make purchase decisions and how technology can help the customer decision making process.

Download this new research report investigating the shopping habits of 1,000 consumers from millennials through to generation X and baby boomers. By making sense of their varying behaviours when it comes to making complex purchases, the report gives retailers and brands key action points on what needs to be done to support these shoppers in making the right purchases, first time.

Find out how Conversity helps


Operational staff become more effective and efficient.


Sales increase conversion, cross-sell and up-sell.


IT staff keep pace with the demands of their business.

Customer service

Customer service personnel meet and exceed expectations.

Understand purchase journey, cross-sell & service mindsets

Our team are experts in guided selling – with 10 years of experience helping businesses give their customers streamlined buying journeys that directly drive conversions.

What sort of content can you expect to find in the report?

Customer behaviours
Understand how shoppers research complex purchases and behave across channels and what are the key differences?

Customer satisfaction
The latest smart insights in customer satisfaction – just how happy are consumers with the level of support and assistance they receive?

The Power of Personalisation
Why using smart insights to personalise the customer experience will make a huge difference to conversion throughout the customer decision making process.

The Power of Technology
How tech will be instrumental in raising personalised service to a new level.

Get it on your Email

Please fill out the form to receive the white paper via email. Thank you for your interest!