Mind the Gap – Tackling sliding consumer spending and poor productivity

Download Conversity’s Mind the Gap report and learn how you can help your organisation address the dual issue of declining consumer spending and sluggish productivity in the fiercely competitive retail sector, and how leveraging intelligent guided selling technology can be instrumental in turning the tide.

Find out how Conversity helps


Operational staff become more effective and efficient.


Sales increase conversion, cross-sell and up-sell.


IT staff keep pace with the demands of their business.

Customer service

Customer service personnel meet and exceed expectations.

Mind the Gap

Understand purchase journey, cross-sell & service mindsets

Our team are experts in guided selling – with 10 years of experience helping businesses give their customers streamlined buying journeys that directly drive conversions.

Sales order leakage is a common complaint within the telco industry.

This white paper seeks to highlight the major pain points in a typical telecommunications consumer environment, combining an analysis of insights and trends from operators and looking at how to plug the revenue losses from sales order leakage and considerations to ensure maximum customer experience & loyalty and revenue performance in the future.

Sales order leakage concerns the loss of customer orders and revenue as a result of high error rates for order-taking and fulfilment, billing process inefficiencies and inaccuracies, high costs of dispute resolutions, inefficient collection processes, and sub-optimal customer sales journeys.

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