The Platform - Conversity

Create Digital Customer Experiences with Connect, our Intelligent Guided Sales platform

Conversity created Connect for businesses like yours, who want to offer a smarter, more personalized digital customer journey.

Explore the platform
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As easy as 1, 2, 3...

Whether you start small, or roll out a digital customer journey across all your channels, deploying our platform is easier than you might think.

Choose your package

Choose from Simplicity, Select, the more bespoke Signature or Synergy exclusively for Brands on 3rd party sites. We will co-create a dynamic customer journey experience to drive conversion using mindset, product data and much more.

Data integration & build

Not only is it easy to integrate your data and systems, but we can help enrich your data to provide more insight into your customer's mindset. We'll also take care of getting the platform working consistently across all your channels for an idealized digital customer experience.

Insights & ROI

You'll get a dashboard of real-time insights, as well as all of the key metrics: Conversions, ATV, Engagement and NPS.

How our platform works

Our platform combines sources of customer and product data, together with real-time relevant intelligence, and configured business rules – effortlessly adapting digital customer journeys accordingly across channels. We've created Simplicity and Select; the quickest and easiest ways to drive ROI, Signature; our more bespoke option and Synergy exclusively for Brands selling through partner sites.

We have developed our platform to be able to provide bespoke digital customer journeys for any business sector. From Telco and Retail, to Brands and more, such as B2B and B2C, there are no limits to the Conversity platform. We’ll help you to improve the customer journey experience and provide a world-class service that your customers are seeking.

The range of plans we can offer will all help to personalize your digital customer experience and provide the powerful dynamic journeys that today’s consumer demands.

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Get ahead with our IGS platform

Conversity have industry-leading experience of combining cutting-edge tech expertise with the changing needs of customers to drive satisfaction and conversion. The benefits of enhancing the customer journey experience with our IGS platform include:

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Driving KPIs

Dynamic journeys, delivering personalized solutions to drive traffic, conversion, order values, cross-sell and upsell.

Data enhancements

Integrating crucial data to the purchase journey, enrichment, optimization, collection and analysis.

Improved NPS scores

Getting customers to the right decision faster breeds satisfaction. We have a proven track record in boosting net promoter scores.

Device agnostic

Whatever the channel, your customer gets the ultimate experience, tailored with real-time relevance to their mindset in the moment.

Customisable

We can work collaboratively so your IGS is a seamless part of your brand, tailored to what your customers expect.

Best of breed UX/UI

Deploy with peace of mind that we have best of breed UX and UI covered.

Intelligence

Our algorithm is smarter; it combines personalization with real-time relevance. Customers convert more based on historical behavior.

Insights

Marketers need transparency with data that’s meaningful. Our platform lets them analyse trends and see what’s worked.

Omni-consistent

When experiencing your brand, customer confidence breeds from cohesion. Our platform seamlessly integrates across touch-points.

Why choose Conversity to Improve the Digital Customer Journey?

Conversity work collaboratively with you to propel business growth. Our technology is faster and easy to launch. We can bolster your tech capabilities, or free up your time to focus on your roadmap. Either way, our expert help can expedite your digital customer experience improvements and is effortlessly integrated.

We provide a dynamic service that, when compared to current in-house processes, stacks heavily towards us. Every innovation is created to help your brand get the most out of the platform and design digital customer journeys that create loyal customers.

How we stack up

Conversity

In-house

Pioneers in Intelligent Guided Selling

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Consumer psychology-led journey design

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Expertise in dynamic question sets

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Proven journey design best practices producing ROI

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Access to evolving technology through our roadmap

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Experience that enables fast speed of deployment

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On-going analysis of customer journey results

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Consultation on consumer behavior and attitudes

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Access reporting dashboard for real-time insights

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Data preparation, cleanse & enhancement services

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Reliable SLAs and secure ISO 27001 accreditation

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Having Conversity’s IGS tool in place has been incredibly powerful in helping us maintain those all-important connections with our customers. With the Skincare Advisor, we feel we’ve empowered our customers to browse, select and purchase products with the utmost confidence, while still retaining the human element of the experience that is so important to our business.

Intelligent Guided Selling has been transformational; we have seen a huge increase in customer engagement online helping develop the customer relationship that is critical to our business.

Thanks to the Conversity tool, we have greater insights into our customers’ behavior, which has given us an extra edge when it comes to launching new products, updating offers or maximizing cross-sell opportunities. This flexibility is integral to the way we operate, and Conversity has ticked all the boxes in this respect.

Our aim was to guide consumers, to simplify their purchase decision. However, the level of data insights that enriches the digital audience preferences with Conversity's IGS tool is amazing.

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We are Conversity – the Intelligent Guided Selling experts

We offer omni-consistent, easily integrated and configured technology that uses current customer motivations with personalisation. For a journey presenting relevant recommendations and add-on opportunities, for your customer at that moment.

Ready to Implement a Winning Digital Customer Experience?

With the team at Conversity and our intuitive platform, we have the expertise and innovation to make a difference for you and your digital customer experience. We’d like for you to experience our platform first-hand, so by booking a demo today, we can help to visualize the Conversity approach to guided selling for your business.

Get in touch with us today if you have any queries or you would like to find out more about how we can enhance the digital customer experience effortlessly for you.