The Platform - Conversity

Everything you need to know about our Intelligent Guided Sales platform

Conversity created their platform for businesses like you, who want to offer a smarter, more personalised customer journey.

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The implementation journey

Whether you start small, or roll out across all your channels, implementing our platform is easier than you might think.

Choose your package

Choose from IGS Select, or the more bespoke Signature. We will co-create a dynamic journey to drive conversion using mindset, product data and much more.

Data integration & build

Not only is it easy to integrate your data and systems, but we can help enrich your data to provide more insight into your customer's mindset. We'll also take care of getting the platform working consistently across all your channels.

Insights & ROI

You'll get a dashboard of real time insights as well as all of the key metrics: Conversions, ATV, Engagement and NPS.

How our platform works

Our platform combines sources of customer and product data, together with real-time relevant intelligence, and configured business rules – effortlessly adapting journeys accordingly across channels. We've created Select; the quickest and easiest way to drive ROI, and Signature; our more bespoke option.

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Easy setup
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Get up and running
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Get ahead with our IGS platform

Conversity have industry-leading experience of combining cutting-edge tech expertise with the changing needs of customers to drive satisfaction and conversion. The benefits of our IGS platform include:

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Driving KPIs

Dynamic journeys, delivering personalised solutions to drive traffic, conversion, order values cross-sell and upsell.

Data enhancements

Integrating crucial data to the purchase journey, enrichment, optimisation, collection and analysis.

Improved NPS scores

Getting customers to the right decision faster breeds satisfaction. We have a proven track record in boosting net promoter scores.

Device agnostic

Whatever the channel, your customer gets the ultimate experience, tailored with real-time relevance to their mindset in the moment.

Customisable

We can work collaboratively so your IGS is a seamless part of your brand, tailored to what your customers expect.

Best of breed UX/UI

Deploy with peace of mind that we have best of breed UX and UI covered.

Intelligence

Our algorithm is smarter; it combines personalisation with real-time relevance. Customers convert more based on historical behaviour.

Insights

Marketers need transparency with data that’s meaningful. Our platform lets them analyse trends and see what’s worked.

Omni-consistent

When experiencing your brand, customer confidence breeds from cohesion. Our platform seamlessly integrates across touch-points.

Why choose Conversity?

Conversity work collaboratively with you to propel business growth. Our technology is fast and easy to launch. We can bolster your tech capabilities, or free up your time to focus on your roadmap. Either way, our expert help can expedite your customer experience improvements and is effortlessly integrated.

How we stack up

Conversity

In-house

Experts in Intelligent Guiding Selling

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Fast speed of deployment

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Access to best of breed customer journey libraries

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Highly configurable

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Dashboard of real time insights on shopper mindset

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Seamless integration to analytics platforms

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Fast, cost effective response to business change

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Delivered as a service

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Our customer journey experience

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No need to replace or upgrade legacy systems

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Access to ongoing innovation through our roadmap

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Reliable SLAs and secure ISO 27001 accreditation

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Platform agnostic

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Richard Reeves

Conversity’s guided selling platform offers unique capabilities for telecoms operators to generate customer value and drive adoption of services, from multi-play through to 5G and beyond.

Richard Reeves

Richard Reeves Strategy Director, EE Ltd

Daithi O’Connor

An Intelligent Guided sales solution allows us to interact naturally with our customers and reassure them on their purchasing journey that we appreciate how individual their requirements are.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Nick Thompson

The Phone Co-op Business to Business team are now able to personalise their response and solutions when responding to business connectivity requests. The customised lead capture solution was easily integrated and matches our brand guidelines, delivering a seamless client experience and genuine enquiries for sales purposes.

Nick Thompson

Nick Thompson CEO

Richard Reeves

The IGS enabled sales process unlocks new levels of customer insight and data that can be used to facilitate cross-sell and upsell journeys whilst securing a step-change in customer engagement and loyalty.

Richard Reeves

Richard Reeves Strategy Director, EE Ltd

Daithi O’Connor

Intelligent Guided Selling has been transformational; we have seen a huge increase in customer engagement online helping develop the customer relationship that is critical to our business.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Jacci Marcus

Conversity understand our target customers, our ethics and our strategy for growth. Their guided selling platform will enable The Phone Co-op to develop better conversion journeys which drive sales and customer satisfaction hand in hand.

Jacci Marcus

Jacci Marcus Head of Residential Business

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We are Conversity – the Intelligent Guided Selling experts

We offer omni-consistent, easily integrated and configured technology that uses current customer motivations with personalisation. For a journey presenting relevant recommendations and add-on opportunities, for your customer at that moment.

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