Lead the pack with winning service

In today’s tightly regulated and saturated telecommunications market, how effective is your organisation at gaining market share and growing average transaction values?

In a bid to reduce customer churn, sales order leakage, and improve profitability and retention, many providers are launching quad play bundles and improving their net promoter score. But the corresponding increase in the complexity of your product brings its own challenges:

  • You now need to guide consumers to help them find the bundle that they’re most likely to purchase
  • You also need to ensure the customer experience is consistently excellent

Clunky in-house systems and third-party applications struggle to meet both these needs while responding quickly to new offers or pricing — resulting in an enormous IT burden.

It’s time for a change.

An optimised journey to increase sales conversion

The RIPPL™ intelligent guided selling platform from Conversity provides you with a way to guide customers to the right product for them, on any or all of your sales channels. It achieves this with highly configurable business rules that enable you to build an optimised journey for your customers.

Our extensive experience working with telcos such as EE, Vodafone and BT, means that the journeys RIPPL creates are not only designed to increase telecoms sales — they’re Advertising Standards Authority and Ofcom compliant, reducing the risk of miss-selling and sales order leakage.

The service RIPPL helps you deliver will drive customer conversion, improving customer profitability and wallet share. At the same time, customers will be more likely to recommend you, improving your net promoter score and reducing churn.

In fact, a recent launch of RIPPL in-store on tablets improved service levels for one of our customers to the point that their NPS scores went up by 10%, improving their standing in the Ofcom league table by 2 points.

Improve service across the omni-channel

Crucially, RIPPL gives your customers a seamless experience across all your channels.

For example, RIPPL can help in-store associates quickly identify the right bundle for a customer, as well as opportunities for cross-selling and up-selling.

Those recommendations can then be emailed to your customer, for them to complete the purchase there and then or later online. After the sale, support can be delivered via an interactive screen sharing session with your customer.

No matter where or how a customer interacts with your brand, you can increase telecoms sales by providing consistent, winning service that converts and reduces churn.

See more about how RIPPL can support your business

Effortless implementation to have you up and running swiftly

RIPPL is delivered as a cloud-based service, and is designed to work with your existing infrastructure instead of replacing it. Our service is backed by stringent SLAs, so you can be assured of continued uptime, low latency, and high performance.

And we’re ISO-27001 accredited, giving you peace of mind that we have robust processes to assess and prevent any risks to your data security.

If you’re looking to find new ways to convert and retain customers with winning service, RIPPL can help you do it well, quickly, and easily — both now and in the future.

See how RIPPL helps

From our blog

Personalisation And Real Time Relevance. The Importance Of Customer Mindset When Creating An Online Shopping Journey

July 25th, 2019|0 Comments

in Conversity’s latest report ‘Being Human - The Importance of ‘In the Moment’ Real-Time Relevance for Customers Online’, we explore the psychology of shoppers, and explain why retailers and brands must make a concerted shift in focus to recognise it is no longer enough to try and simply humanise their digital presence. Rather the time is now to simply ‘be human’ online.

Seal the Deal – Where Should Telcos be Putting Most Emphasis to Increase Sales?

March 18th, 2019|0 Comments

In a recent research study by Conversity, ‘Supercharging personalisation: behaviour and attitudes in telco buying decisions’ questions were asked about the emphasis customers put on various touch points of the customer journey. What would make them more likely to buy? Was there such thing as too much information? In a world where customers are notoriously able to glean information they want for themselves, was there such thing as too much human interaction when making a purchase decision? Here’s what they had to say…