An optimised journey to increase sales conversion
The RIPPL™ intelligent guided selling platform from Conversity provides you with a way to guide customers to the right product for them, on any or all of your sales channels. It achieves this with highly configurable business rules that enable you to build an optimised journey for your customers.
Our extensive experience working with telcos such as EE, Vodafone and BT, means that the journeys RIPPL creates are not only designed to increase telecoms sales — they’re Advertising Standards Authority and Ofcom compliant, reducing the risk of miss-selling and sales order leakage.
The service RIPPL helps you deliver will drive customer conversion, improving customer profitability and wallet share. At the same time, customers will be more likely to recommend you, improving your net promoter score and reducing churn.
In fact, a recent launch of RIPPL in-store on tablets improved service levels for one of our customers to the point that their NPS scores went up by 10%, improving their standing in the Ofcom league table by 2 points.