Infographic: What does the contact centre industry look like in 2016?

What does the contact centre industry look like in 2016?

The contact centre is (we believe) an often under-appreciated part of a businesses omni channel strategy. We run the risk of becoming so busy looking at the ‘sexier’ channels of social and mobile that we forget just how important contact centres are in the customer journey. Not only that, the contact centre industry is vast, […]