What online innovations matter most to consumers?

Much has been written about consumer behavior as a result of the pandemic. So we won’t rehash that here. That said, our affinity and/or dependence on e-commerce has never been stronger. It is a new battleground that will produce winners and losers; brands that grow share and brands that become much less relevant to their […]

Seven out of 10 consumers believe technology will help build stronger relationships with retailers, says research

Seven out of 10 consumers believe technology will help build stronger relationships with retailers, says research

January brought extreme cold weather, snow, and leading retailer brands from across the globe and suppliers wanting to share their innovations to New York’s annual National Retail Federation (NRF) Big Show and Expo event.

Our customer experience insider looked beyond the hype and technical jargon to highlight the trends and tech aiming to make a positive impact on customer experience. And we go further and share the challenges that are still to be addressed.

Seven out of 10 consumers believe technology will help build stronger relationships with retailers, says research

Seven out of 10 consumers believe technology will help build stronger relationships with retailers, says research

January brought extreme cold weather, snow, and leading retailer brands from across the globe and suppliers wanting to share their innovations to New York’s annual National Retail Federation (NRF) Big Show and Expo event.

Our customer experience insider looked beyond the hype and technical jargon to highlight the trends and tech aiming to make a positive impact on customer experience. And we go further and share the challenges that are still to be addressed.