Regulations and Convergence. Telco Trends and What They Mean for Customer Experience and Engagement

Regulations and Convergence. Telco Trends and What They Mean for Customer Experience and Engagement

Telcos are at the forefront of businesses that need to make significant changes in the coming months if they are to keep up with the tech and connectivity advancements, consumer shopping trends and regulation changes. Experts believe that there will be 20.4 billion connected ‘things’ globally by 2020 and this alone puts a huge pressure on telecommunications companies powering everything from mobile devices to smart cities.