Online retailers need to start optimising their apps for 5G now rather than wait until 2019 5G benefits

Seven out of 10 consumers believe technology will help build stronger relationships with retailers, says research

January brought extreme cold weather, snow, and leading retailer brands from across the globe and suppliers wanting to share their innovations to New York’s annual National Retail Federation (NRF) Big Show and Expo event.

Our customer experience insider looked beyond the hype and technical jargon to highlight the trends and tech aiming to make a positive impact on customer experience. And we go further and share the challenges that are still to be addressed.