Telco – Conversity

Lead the way in Telco shopping experiences

In this digital age, customers are overloaded with complex choices, and without your guidance, decision paralysis is real. Our platform ensures you build a better customer experience that drives conversion, ATV and, ultimately, a loyal customer.

Need to stand out? Enter Intelligent Guided Selling

The industry is overcrowded with a variety of product ranges and package combinations. You need to show you understand your customer's needs, right at the moment they’re shopping in. With IGS, you can help them compare products and take advantage of complimentary products to find the perfect-fit solution for their needs.

Proven results in Telco

Our expertise comes from helping Telco businesses deliver better experiences – the intelligence of our platform helps pre-empt customer desire in the moment.

Next

Drive KPIs

Providing journeys focused on cross-sell/upsell techniques and bundles just right for them.

Increase conversion

Streamline to conversion via customer understanding, boosting order values, and enticing recommendations.

Improved NPS scores

Getting customers to the right decision faster breeds satisfaction. We have a proven track record in boosting NPS scores in telco.

Device agnostic

Whatever the channel, your customer gets the ultimate experience, tailored with real-time relevance to their mindset in the moment.

Intelligence

Our algorithm is smarter; it combines personalisation with real-time relevance. Customers convert more based on historical behaviour.

Best of breed UX/UI

Deploy with peace of mind that we have best of breed UX and UI covered.

We are Conversity – the Intelligent Guided Selling experts

We offer omni-consistent, easily integrated and configured technology that uses current customer motivations with personalisation, for a journey presenting relevant recommendations and add-on opportunities for your customer in the moment.

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How Intelligent Guided Selling can be used in the Telco industry

Personalised experiences, every time

Our platform combines customer needs and mindset with your business rules to provide exactly the right product recommendation needed to convert sales

Upsell & Cross-sell

Sophisticated algorithms identify customer needs and make tailored product/service recommendations along with lucrative upsell and cross-sell options

Highly configurable

Our platform effortlessly adapts customer journeys by tailoring specific questions and recognising pre-existing preferences

Adaptable journeys

The platform works on both single product/service journeys as well as bundles and deals. Ensuring only the most relevant and best results, every time