Lead the way in Telco shopping experiences
In this digital age, customers are overloaded with complex choices, and without your guidance, decision paralysis is a real issue faced throughout the Telecom customer journey. Our platform ensures you build a better telco customer experience that drives conversion, ATV and, ultimately, a loyal customer.
Need to stand out? Enter Intelligent Guided Selling
The industry is overcrowded with a variety of product ranges and package combinations that can add confusion to the telco customer experience. You need to show you understand your customer's needs, right at the moment they’re shopping in. With IGS, you can help them compare products and take advantage of complimentary products to find the perfect-fit solution for their needs and improve the overall telecom customer experience.
Proven results in Telco
Our expertise in the telecom customer journey creation comes from helping Telco businesses deliver better experiences – the intelligence of our platform helps pre-empt customer desire in the moment. We understand how stressful improving the telecom customer experience can be, this is why we are here to help.
Providing journeys focused on cross-sell/upsell techniques and bundles just right for them.
Streamline to conversion via customer understanding, boosting order values, and enticing recommendations.
Improved NPS scores
Getting customers to the right decision faster breeds satisfaction. We have a proven track record in boosting NPS scores in telco.
Whatever the channel, your customer gets the ultimate experience, tailored with real-time relevance to their mindset in the moment.
Our algorithm is smarter; it combines personalisation with real-time relevance. Customers convert more based on historical behaviour.
Best of breed UX/UI
Deploy with peace of mind that we have best of breed UX and UI covered.
We are Conversity – the Intelligent Guided Selling experts
We offer omni-consistent, easily integrated and configured technology that uses current customer motivations with personalisation, for a journey presenting relevant recommendations and add-on opportunities for your customer in the moment.
How Intelligent Guided Selling can be used in the Telco industry
Personalised experiences, every time
Our platform combines customer needs and mindset with your business rules to provide exactly the right product recommendation needed to convert sales
Upsell & Cross-sell
Sophisticated algorithms identify customer needs and make tailored product/service recommendations along with lucrative upsell and cross-sell options
Our platform effortlessly adapts customer journeys by tailoring specific questions and recognising pre-existing preferences
The platform works on both single product/service journeys as well as bundles and deals. Ensuring only the most relevant and best results, every time
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In an ever-evolving landscape, standing still isn’t an option. Our aims here are clear: to offer industry insight and education, to help you discover what’ll impact your conversion rate, average order value – and transform your business results.