Retail – Conversity

Your customer is unique – your selling should be too

The new generation of customers are demanding convenience, personalised guidance and advice to find and buy products that are right for them. Intelligent Guided Selling simplifies the shopping experience through truly bespoke journeys and tailored recommendations that drive customers to the right decisions faster.

Simplified journeys boost conversion

IGS is one of the most important investments for retailers wanting to triumph online or in-store. Launch a personalised, customer-centric approach that reduces choice overload and creates frictionless experiences that add value and generate more sales.

Proven results in Retail

Choose a tech enabler that packs a punch! Our platform has a proven track record of delivering ROI across a number of KPIs and creates exceptional customer experience.

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Customisable

We can work collaboratively so your IGS is a seamless part of your retail brand.

Intelligence

Our algorithm is smarter; it combines personalisation with real-time relevance. Customers convert more based on historical behaviour.

Best of breed UX/UI

Deploy with peace of mind that we have best of breed UX and UI covered.

Insights

Marketers need transparency with data that’s meaningful. Our platform lets them analyse trends.

Drive KPIs

Providing journeys focused on cross-sell/upsell techniques and bundles just right for them.

Increase conversion

Streamline to conversion via customer understanding, boosting order values, and enticing recommendations.

We are Conversity – the Intelligent Guided Selling experts

We offer omni-consistent, easily integrated and configured technology that uses current customer motivations with personalisation, for a journey presenting relevant recommendations and add-on opportunities for your customer in the moment.

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How Intelligent Guided Selling works in the Retail industry

Personalised experiences, every time

Our platform combines customer needs and mindset with your business rules to provide exactly the right product recommendation needed to convert sales

Upsell & Cross-sell

Sophisticated algorithms identify customer needs and make tailored product/service recommendations along with lucrative upsell and cross-sell options

Highly configurable

Our platform effortlessly adapts customer journeys by tailoring specific questions and recognising pre-existing preferences

Adaptable journeys

The platform works on both single product/service journeys as well as bundles and deals. Ensuring only the most relevant and best results, every time