Customer experience -

Unrivalled guidance through complex purchase journeys

We help to guide customers through choice anxiety and complex options, creating frictionless experiences that drive sales with customer experience personalization. We validate their needs, giving them the confidence to buy with a personalised experience they’ll be back for.

Decision making

Speed up customer decision making

Customers crave straightforward shopping – a clear route to checkout, everything they want and need. Our IGS platform offers personalised, needs-based recommendation in the moment to help them convert.

Ensure your data works as hard as you do

Our platform’s sophisticated algorithms offer you unrivalled profiling knowledge from your data dashboard. This means your planning and delivery is stacked with intelligent insight into customer mindset that’ll help you drive results with efficient customer experience personalization.

Insight from all your sources

Understanding customers? Easy - our IGS platform collects and analyses data by mindset to give a deeper insight into customer journeys to generate a customer experience strategy.

Get to know your customer

IGS offers personalised, needs-based recommendations, so you can create a targeted profile that shows your customer you understand them.

Improve scores across the board

Our platform helps you to offer a consistent sales and service model to boost NPS, KPI improvement, ROI and generate great customer experience.

Benefits of using our platform


Drive KPIs

Providing journeys focused on cross-sell and upsell techniques and bundles just right for them to generate great customer experience.

Customer insights

Enrich your campaign planning and customer experience strategy with knowledge of customer motivations.

Improve NPS scores

Getting customers to the right decision faster breeds satisfaction. We have a proven track record in boosting NPS scores.

Streamline to conversion

Better customer understanding boosts order values and entices recommendations.


Our algorithm is smarter; it combines customer experience personalization with real-time relevance. Customers convert more based on historical behaviour.

Device agnostic

Whatever the channel, your customer gets the ultimate experience, tailored with real-time relevance to their mindset in the moment.

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Customer Needs
Recommendation Based on what we know about you, we recommend:
CRM Data
Product Data
Product B This works with product A
Product A This would work well for you
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How can we help?

We specialize in enabling brands to understand their customers, both on-site and online, by deploying dynamic recommendation engine technology. Let’s build something great together.