Unrivalled guidance through complex purchase journeys
We help to guide customers through choice anxiety and complex options, creating frictionless experiences that drive sales with customer experience personalization. We validate their needs, giving them the confidence to buy with a personalised experience they’ll be back for.
Speed up customer decision making
Customers crave straightforward shopping – a clear route to checkout, everything they want and need. Our IGS platform offers personalised, needs-based recommendation in the moment to help them convert.
Ensure your data works as hard as you do
Our platform’s sophisticated algorithms offer you unrivalled profiling knowledge from your data dashboard. This means your planning and delivery is stacked with intelligent insight into customer mindset that’ll help you drive results with efficient customer experience personalization.
Insight from all your sources
Understanding customers? Easy - our IGS platform collects and analyses data by mindset to give a deeper insight into customer journeys to generate a customer experience strategy.
Get to know your customer
IGS offers personalised, needs-based recommendations, so you can create a targeted profile that shows your customer you understand them.
Improve scores across the board
Our platform helps you to offer a consistent sales and service model to boost NPS, KPI improvement, ROI and generate great customer experience.
Benefits of using our platform
Drive KPIs
Providing journeys focused on cross-sell and upsell techniques and bundles just right for them to generate great customer experience.
Customer insights
Enrich your campaign planning and customer experience strategy with knowledge of customer motivations.
Improve NPS scores
Getting customers to the right decision faster breeds satisfaction. We have a proven track record in boosting NPS scores.
Streamline to conversion
Better customer understanding boosts order values and entices recommendations.
Intelligence
Our algorithm is smarter; it combines customer experience personalization with real-time relevance. Customers convert more based on historical behaviour.
Device agnostic
Whatever the channel, your customer gets the ultimate experience, tailored with real-time relevance to their mindset in the moment.
We are Conversity – the Intelligent Guided Selling experts
We offer omni-consistent, easily integrated and configured technology that uses current customer motivations with personalisation. For a journey presenting relevant recommendations and add-on opportunities, for your customer at that moment.
Sign up to our Knowledge Space today
In an ever-evolving landscape, standing still isn’t an option. Our aims here are clear: to offer industry insight and education, to help you discover what’ll impact your conversion rate, average order value – and transform your business results.
