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1112, 2018

Successful Cross-Selling in Telco is About Rethinking Personalisation, Study Shows

Successful Cross-Selling in Telco is About Rethinking Personalisation, Study Shows

CustomerExperienceMagazine // cxm.co.uk

New research has revealed that 37 percent of consumers buying telco products are persuaded to opt for cross-sell opportunities such as TV and broadband packages after seeing deals online…

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510, 2018

UK & Japan Lead the Way for M-commerce

UK & Japan Lead the Way for M-commerce; Delivery Failure Costing Consumers & Retailers

RetailTechNews // www.retailtechnews.com

In the UK, 55% of sales made online take place on a mobile. Smartphones make up 32% of the sales made via mobile, while apps (either on a smartphone or tablet) make up 26% of mobile sales. Tablets only account for 7%, a decrease of 32% since last year…

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2909, 2018

69% of consumers believe technology will help build stronger relationships with retailers, says research

Business Computing World // www.businesscomputingworld.co.uk

Consumers believe in technology. If it can be used to empower, rather than inhibit, the role of staff, retailers can reach a happy medium where customers are given the right balance of technological efficiency and human intervention, and staff continue to feel valued in their positions…

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2809, 2018

Seven out of 10 consumers believe technology will help build stronger relationships with retailers, says research

Seven out of 10 consumers believe technology will help build stronger relationships with retailers, says research

VanillaPlus – The Global Voice of Telecoms IT // www.vanillaplus.com

The growth of automation has led many to fear that people may lose their jobs to machines, and the retail sector hasn’t escaped these concerns. However, what this research has shown is that consumers still consider human input an essential component of the shopping and purchasing process….

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2509, 2018

Seven out of 10 consumers believe technology will help build stronger relationships with retailers, says research

Seven out of 10 consumers believe technology will help build stronger relationships with retailers, says research

IoT Global Network // www.iotglobalnetwork.com

As the general population becomes more and more accustomed to technology pervading every aspect of their daily lives, new research by retail technology expert Conversity has revealed that almost seven in ten (69%) of consumers – rising to 86% amongst the millennial generation – believe that technology will be a powerful tool in helping retailers build stronger relationships with their customers…

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1709, 2018

Time to get personal

Time to get personal

Retail Focus // www.retail-focus.co.uk

Conversity also conducted its own study, which shows that consumers expect consistency of a customer journey across all channels, and they expect personalisation in-store similarly to when they shop online….

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506, 2018

Intelligent selling

Intelligent selling

Network Computing // www.btc.co.uk

Can technology improve the UK’s declining retail prospects? Dave Stark, CEO of Conversity, believes that guided selling technology can help retailers to raise consumer confidence…

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