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White Paper: How can Telecoms Plug the Sales Order Leakage Gap?

A white paper exploring sales order leakage in the telecommunications industry.

With changing economic conditions worldwide and an evolving technological environment, the complexity of the telecommunications industry and challenges for growth are under intense scrutiny.

Sales Order Leakage
Daithi O’Connor

An Intelligent Guided sales solution allows us to interact naturally with our customers and reassure them on their purchasing journey that we appreciate how individual their requirements are.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Nick Thompson

The Phone Co-op Business to Business team are now able to personalise their response and solutions when responding to business connectivity requests. The customised lead capture solution was easily integrated and matches our brand guidelines, delivering a seamless client experience and genuine enquiries for sales purposes.

Nick Thompson

Nick Thompson CEO

Daithi O’Connor

Intelligent Guided Selling has been transformational; we have seen a huge increase in customer engagement online helping develop the customer relationship that is critical to our business.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Jacci Marcus

Conversity understand our target customers, our ethics and our strategy for growth. Their guided selling platform will enable The Phone Co-op to develop better conversion journeys which drive sales and customer satisfaction hand in hand.

Jacci Marcus

Jacci Marcus Head of Residential Business

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Sales order leakage is a common complaint within the telco industry.

This white paper seeks to highlight the major pain points in a typical telecommunications consumer environment, combining an analysis of insights and trends from operators and looking at how to plug the revenue losses from sales order leakage and considerations to ensure maximum customer experience & loyalty and revenue performance in the future.

Sales order leakage concerns the loss of customer orders and revenue as a result of high error rates for order-taking and fulfilment, billing process inefficiencies and inaccuracies, high costs of dispute resolutions, inefficient collection processes, and sub-optimal customer sales journeys.

What will you find in this report?

The What

Sales order leakage, the damage to telecoms bottom line.

The Why

Reasons for sales order leakage.

The How

How can telecoms plug the sales order leakage gap?

The Solution

Meeting customer expectations.

Understand purchase journey, cross-sell & service mindsets

Our team are experts in guided selling – with 10 years of experience helping businesses give their customers streamlined buying journeys that directly drive conversions.

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