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Mind the Gap - Tackling sliding consumer spending and poor productivity

Download Conversity’s Mind the Gap report and learn how you can help your organisation address the dual issue of declining consumer spending and sluggish productivity in the fiercely competitive retail sector, and how leveraging intelligent guided selling technology can be instrumental in turning the tide.

Mind the Gap
Richard Reeves

Conversity’s guided selling platform offers unique capabilities for telecoms operators to generate customer value and drive adoption of services, from multi-play through to 5G and beyond.

Richard Reeves

Richard Reeves Strategy Director, EE Ltd

Daithi O’Connor

An Intelligent Guided sales solution allows us to interact naturally with our customers and reassure them on their purchasing journey that we appreciate how individual their requirements are.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Nick Thompson

The Phone Co-op Business to Business team are now able to personalise their response and solutions when responding to business connectivity requests. The customised lead capture solution was easily integrated and matches our brand guidelines, delivering a seamless client experience and genuine enquiries for sales purposes.

Nick Thompson

Nick Thompson CEO

Richard Reeves

The IGS enabled sales process unlocks new levels of customer insight and data that can be used to facilitate cross-sell and upsell journeys whilst securing a step-change in customer engagement and loyalty.

Richard Reeves

Richard Reeves Strategy Director, EE Ltd

Daithi O’Connor

Intelligent Guided Selling has been transformational; we have seen a huge increase in customer engagement online helping develop the customer relationship that is critical to our business.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Jacci Marcus

Conversity understand our target customers, our ethics and our strategy for growth. Their guided selling platform will enable The Phone Co-op to develop better conversion journeys which drive sales and customer satisfaction hand in hand.

Jacci Marcus

Jacci Marcus Head of Residential Business

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Are you worried about what 2018 might bring for the retail sector?

In 2017, the UK retail sector faced some major challenges, the most pressing of these is the fact that consumer spending is on the decline, despite promises of growth and unemployment hitting a record low.

At the same time, the nation’s ongoing struggles with stagnant productivity are threatening to hamper retailers’ efforts to rebuild consumer confidence. These challenges won’t disappear overnight. Businesses need to take matters into their own hands in order to turn things around, sooner rather than later.

Find out how Conversity helps

Staff

Operational staff become more effective and efficient.

Sales

Sales increase conversion, cross-sell and up-sell.

IT

IT staff keep pace with the demands of their business.

Customer service

Customer service personnel meet and exceed expectations.

Understand purchase journey, cross-sell & service mindsets

Our team are experts in guided selling – with 10 years of experience helping businesses give their customers streamlined buying journeys that directly drive conversions.

team work