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Being Human Online

When it comes to shopping online, the biggest difficulty most retailers and brands face is trying to inject the personality, efficiency and brilliance of their best offering in-store into the sphere of their digital channels.

This brand new report from Conversity examines why ‘being human’ and considering customer mindset is the only surefire way to ensure growth and customer loyalty.

Download the report for FREE, now.

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What's in this report

Personalisation and real-time relevance

Customers are weary of the spiritless ‘search and filter’.

The importance of Mindset

How to respond to customer needs ‘in the moment’ to accelerate a buy decision.

Ask me, listen to me, show me you know me

The Paradox of Choice is real and less really is more. How to present real-time relevant, personalised recommendations that resonate with customer mindset.

The best conversion enablement tools

Why older tools simply aren’t cutting it anymore, and what to do about it.

Intelligent Guided Selling

What is it, how to utilise it and why it’s the number one tool for retailers and brands to provide outstanding online results.

Daithi O’Connor

An Intelligent Guided sales solution allows us to interact naturally with our customers and reassure them on their purchasing journey that we appreciate how individual their requirements are.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Nick Thompson

The Phone Co-op Business to Business team are now able to personalise their response and solutions when responding to business connectivity requests. The customised lead capture solution was easily integrated and matches our brand guidelines, delivering a seamless client experience and genuine enquiries for sales purposes.

Nick Thompson

Nick Thompson CEO

Daithi O’Connor

Intelligent Guided Selling has been transformational; we have seen a huge increase in customer engagement online helping develop the customer relationship that is critical to our business.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Jacci Marcus

Conversity understand our target customers, our ethics and our strategy for growth. Their guided selling platform will enable The Phone Co-op to develop better conversion journeys which drive sales and customer satisfaction hand in hand.

Jacci Marcus

Jacci Marcus Head of Residential Business

Find out how Conversity helps


Operational staff become more effective and efficient.


Sales increase conversion, cross-sell and up-sell.


IT staff keep pace with the demands of their business.

Customer service

Customer service personnel meet and exceed expectations.

Understand purchase journey, cross-sell & service mindsets

Our team are experts in guided selling – with 10 years of experience helping businesses give their customers streamlined buying journeys that directly drive conversions.

team work