As the way consumers interact with your business changes rapidly — and your business responds in parallel — demand for IT transformation from various departments grows.
Your retail stores, contact centres, and your online presence all need systems that deliver a consistent, seamless and personalised experience for consumers. Those systems need to integrate with your POS, CRM, and other existing IT systems, and work across all your sales channels.
An in-house or off-the shelf omni-channel IT solution is one option. But how will it adapt to new sales channels, promotions and products? And how much of your existing IT infrastructure will you need to replace as part of the deployment?
You need a way to meet the demands of the rest of the business that’s flexible and powerful — but which doesn’t overload your team.