Intelligent guided selling – going one step further
Without technology, it’s nearly impossible to truly embrace guided selling at scale in your business. But with an intelligent guided selling platform at the heart of your sales processes, you can bring consistency and excellence to every single customer engagement.
Intelligent guided selling can be delivered on a cloud-based platform linked to other applications, such as CRM, and can surface price comparisons, customer reviews and loyalty discounts as appropriate in the customer journey. It can be used face-to-face, on the phone to an advisor, via self-service in store kiosk or online, or a combination of them all. Co-browsing capabilities between customers and call centre associates also speed up average handling time and friction within the sales process. Businesses are expected to be omnichannel ready, merging the digital and physical to allow a seamless purchase journey.
That’s where the RIPPL platform from Conversity comes in.