Standardise an exceptional brand experience
RIPPL improves your consumer brand image by enabling you to rationalise and standardise your brand information and messaging – on any or all of your sales channels.
In stores, you can equip field staff or retailer associates with tablets configured using RIPPL, or set up branded self-service kiosks that engage customers and gently guide them to the product best aligned to their personal needs – all the while reinforcing brand and sales best practice.
Online, RIPPL allows you to use your business rules to create a streamlined customer journey for your ecommerce store – leading customers through a considered process that configures and personalises questions and results based on their individual needs and subsequently increasing conversion.
Contact centre staff can also have access to RIPPL, augmenting confidence that your brand messaging and information is systematically providing customers with the best results, every time. RIPPL’s clever co-browsing capabilities and a focus on best practice selling compliance help minimise friction through your call centres.
RIPPL training modules mean that your own associates or agency or field teams are able to deliver your brand experience precisely as you designed it whilst improving performance by capturing and comparing data about associate actions and their sales/retentions rates. By improving employees’ understanding and relationship with your brand, you can develop your desired loyalty and advocacy with consumers, regardless of channel.