LEARN what your customers really want
EDUCATE them on why they should buy from you
Increase CONVERSION through conversational intimacy
We enable brands to gain visibility and insight into consumer profiles and mindsets across direct and affiliate channels through real-time consumer interaction, data collection and analytics.
What we do
Build Customer Intimacy Through Intelligent Conversational Quizzes
Consumers are blinded by choice today. Whether buying shampoo or a new car, the variety of options can be overwhelming, and product descriptions rarely help containing evermore complex language. The outcome of this is rarely a happy purchasing process.
Conversity reverses the conversation – Our dynamic quizzes ask consumers questions about them, their circumstances and their needs to make highly accurate product recommendations.
This also enables our clients to learn what their customers really DESIRE, does this align to what they really NEED and then understand who their clients really ARE. We call this Consumer DNA®
Why We’re Different
Dynamic Journeys
Deliver a hyper-personalised experience for every consumer. Our conversations flow just like the best in-store experience.
Rapid Deployment
QR code? Big screen retailtainment? D2C website? Affiliate websites? Deploy to all in a few clicks.
Specialist teams
Our Consumer Experts, UX Design Specialists, and Data Scientists work closely together to deliver a world-class journey – beautiful, engaging, and data-rich.
Integration
We can fast-start journeys using your CRM/CDP’s customer data – We can take data feeds from review platforms, social media, and weather, to name a few, to enrich the journey and optimise the recommendation. Of course, we can also feed data back into your CRM or CDP too.
Valuable Insights
Complex sales channels and partnerships can make it really hard to hear what consumers are telling you. We capture every nuance and, critically, we do in the buying moment, removing self-justification bias from the equation.
Optimized Solutions
At Conversity, we understand that no two customers are alike. Whether you’re a small retailer or a global brand, we have a solution to meet your unique operational challenges, ensuring scalability and efficiency.
caSe studies
Real Results Made Simple
LEGO – Gift Finder on The Toys “R” Us Website
Thanks to the work of Conversity we’re confident that we have an eCommerce tool that truly sets us apart, which is particularly important on affiliate web sites.
Lebara
Conversity is key to our personalised customer experience strategy. They have helped us create a friction free journey that has significantly increased NPS and engagement with potential customers.
McCabes Pharmacy
Strengthening the personal relationships we have with our customers was our core priority, and the Supplement IGS was an essential piece of the jigsaw in this respect.
Don’t take our word for it. Just ask our customers.
We support a number of different customers across various industries and they all generate real ROI. They:
- Build better connection with their customers
- Generate greater sales performance through conversion and upsell
- Educate their customers on WHY to buy from them
- Gain strategic customer insight and apply it to their marketing and messaging plans
